How to find and download eBooks on Waterstones.com

For information on how to set up your eReader and install the appropriate software please see our eReader support page. If the issue you are having is not covered on one of these pages, then please contact our customer service team on 0808 118 8787 (Monday-Friday: 9am-6pm) or by email at support@waterstones.com.

All eBooks sold on Waterstones.com are in ePUB or PDF format secured with Adobe ADEPT Digital Rights Management. ePUB eBooks are not compatible with Kindle devices.

Please note: Due to certain technical limitations, we are unable to sell eBooks outside the UK and Ireland. Also, from 29th October 2010 we no longer award Waterstones Card points on eBook purchases. Cardholders can still use their Waterstones Card points to buy eBooks.

How to find eBooks on Waterstones.com

1) Enter the author or title you wish to search for in the search box. Search suggestions will appear after a short delay, you can ignore these if the title you are looking for is not listed simply by clicking 'Go' and running a full search.

eBooks search

























2) Your search results will be returned showing the number of items in each category (left hand side of the page), and you can then refine the results to pick a particularly category by clicking on its name. So to see the eBooks for a search click on the 'eBooks' heading under 'Refine your search'.

Refine your search



















Please note: if no eBooks are shown in the search results (or listed under the 'Refine your search' heading), but you have found physical titles that match your search terms, then this particular author or title isn't currently available. All decisions as to which books will be converted to eBook format are made by the publishers and we don't always know which books are on the way, but it's always worth checking regularly as new eBooks are added to the site daily.

3) Browse through the results and add the eBooks you wish to purchase to your basket by clicking the 'Add to basket' button.

4) To buy your eBooks and obtain a download link, sign into your account, proceed to the checkout and complete the purchase process.

Obtaining a download link for previously purchased eBooks

For eBooks purchased from Waterstones.com you can sign into your account and view all purchased eBooks by clicking on 'Digital order history'.

My account - eBooks













Once there you can click the 'Download' button against any title to download it for the first time or for a repeated download if necessary. If there are no more downloads left for a title please contact us on 0845 217 7993.

My account - downloads







How to download eBooks for Sony Reader users

1) Click on download link - titles purchased earlier are possible to view by signing into your account and clicking on 'Digital order history' in the 'My account' section.

2) Your browser may prompt you on which programme to open the file you download at this stage (which is a license for the eBook and not the eBook itself). Select 'eBook Library' if prompted and choose to open the file.

3) eBook Library should load if not already loaded.

4) eBook Library will load the license file, download the eBook and add it to your library.

5) Plug in your Reader if not already plugged in, using the supplied USB cable.

6) Copy the eBook(s) to your Reader by dragging and dropping them from the 'Library view' onto the Reader icon in the left hand panel.

Sony downloads











7) If the eBook is large a progress bar may appear as the eBook is copied.

8) Eject the eBook using the 'Eject' icon next to it on the left hand tab of the library.

9) When it is ready to eject disconnect the USB cable.

10) Your eBook is now loaded to your Reader and can be read.

Should have any trouble with your downloads and your eBook Library, please contact Sony Reader Support on 0845 6000 124 (Mon-Fri, 9am-5pm) or visit the Sony Reader Downloads, Tutorials and FAQs page. Alternatively you can contact our customer service team on 0808 118 8787 or by email at support@waterstones.com.

How to download eBooks for Adobe Digital Editions users

1) Click on download link - titles purchased earlier are possible to view by signing into your account and going to the eBooks section of your order history and then clicking any eBook.

2) Your browser may prompt you on which programme to open the file you download at this stage (which is a license for the eBook and not the eBook itself). Select 'Adobe Digital Editions' if prompted and choose to open the file.

3) Adobe Digital Editions should load if not already loaded.

4) Adobe Digital Editions will load the license file, download the eBook and add it to your library.

5) Plug in your eReader if not already plugged in, using the supplied USB cable.

6) Copy the eBook(s) to your eReader by dragging and dropping them from the 'Library view' onto the Reader icon in the left hand panel.

Adobe downloads











7) If the eBook is large a progress bar may appear as the eBook is copied.

8) Exit Adobe Digital Editions.

9) Once Adobe Digital Editions is closed, disconnect the USB cable from your eReader.

10) Your eBook is now loaded to your eReader and can be read.