Online order enquiries or comments about our bookshops
For book enquiries please contact your local Waterstones. You can find your nearest bookshop on our Shop Finder page. You can now also reserve items online and collect them in your local Waterstones. Please see our Reserve & Collect page for more information.
If you have checked our help pages or spoken to one of our Booksellers in a shop and not found an answer to your query, or if you just need help with something; please click on the button below and fill in our online form.
Our Customer Support Team is available Monday to Friday from 9:00am to 6pm. If you prefer, you can call us free from a landline on 0808 118 8787 (+44208 045 1001 if you are outside the UK). Or email us, including as much information as possible; eg. your order number for an online order, or the name of the shop, at email@example.com.
Use the left-hand menu to find another contact option or return to the help homepage.