Returning items

Can I return my item for an exchange or refund? (if it's unwanted, incorrect, faulty or damaged)?

We are happy to refund or exchange unwanted items that are returned to us within 30 days, provided they are in perfect condition. UK orders contain a pre-paid returns label so just place this onto the outside of the package and pop it in the post. For International returns please send the items to the address below and enclose the despatch note showing your order number and specifying, with as much detail as possible, which items you require in exchange or whether you would like a refund. Please call us on 0808 118 8787 (Monday-Friday, 9am-6pm, +44 208 045 1001 if outside the UK - charges will apply) if you have any questions regarding the return process.

Waterstones Returns Department, Waterstones Book Hub, Unipart Logistics, Fifth Avenue, Centrum One Hundred, Burton Upon Trent DE14 2UZ.

Please note: For Kindle / eReader support and returns information, please click on eReader support. Please note to return a Kindle, the original despatch note must be included and the Kindle must be in its original box.

For the return of high-value goods, we recommend that you use a recorded delivery service, as we cannot be responsible for non-delivery of returned items.

You can also return unwanted or faulty items to a Waterstones shop for a refund or exchange. All goods must be returned with proof of purchase, in original packaging and in resalable condition. All refunds and exchanges are processed at the manager’s discretion.

How can I return an incorrect, faulty or damaged item?

UK customers

Should you receive any items that you did not order, or that prove to be faulty, please call us on 0808 118 8787 (Monday-Friday, 9am-6pm) to obtain information on how to to return.

You can also return faulty or unwanted items to any Waterstones shop for a refund or exchange. A refund may be given providing you bring your despatch note that accompanied your delivery and the unwanted item is in pristine condition.

Overseas customers

Please call us on +44208 045 1001 or email us at support@waterstones.com to obtain information on how to return items.