Contact us
In order for us to deal with your enquiry as efficiently as possible, please choose an option from the list below:
Online orders |
eReader technical support |
Our shops |
Waterstones Marketplace |
Waterstones Card |
Publisher/author enquiries |
Sponsorship Requests |
Jobs at Waterstones |
Please check our other Help pages to see if the question you're asking has an answer on the site already. For all online order queries please remember to have your postcode and order number to hand when you call, or to include them in any written correspondence.
Email: service@waterstones.com
Call: UK: 0845 217 2920. Overseas: +4420 8495 4549*
(Monday-Friday: 9am-6pm, except for bank holidays)
Calls made from a BT Landline will usually be charged at a standard local rate. Calls from a mobile and other providers will incur a charge with rates varying dependent on the provider. Please contact your service provider for more information.
*Please note this is not freephone and prices will vary when calling internationally.
Write to us:
Waterstones.com, Capital Court, Capital Interchange Way, Brentford, Middlesex TW8 0EX (correspondence only, no returns to this address please).
Please check our eReader Help pages to see if the question you're asking has an answer on the site already. If you are unable to find an answer, please contact our team using the details below.
Email: ereadersupport@waterstones.com
Call: UK: 0845 217 7993. Ireland: 0818 286797
(Monday-Friday: 9am-6pm, except for bank holidays)
If you need to find your nearest shop, or contact your local Waterstones please go to our Find your local Waterstones page.
For enquiries relating to customer service in our shops please call us on:
0843 290 8100 (Monday-Friday: 9am-5.30pm)
If you placed an order on Waterstones Marketplace (even if you were redirected from Waterstones.com) please visit Waterstones Marketplace Customer Service on the Waterstones Marketplace site.
Please visit our Waterstones Card FAQs page to see if the question you're asking has an answer on the site already. If you can't find an answer, please contact us on:
Email: cardenquiries@waterstones.com
Call: 0845 217 2920 (Monday-Friday: 9am-5.30pm)
If you are an author or publisher please visit our Independent Publishers help page.
Waterstones is pleased to announce that the Rainbow Trust is our chosen charity for 2010/11. Our support during this time will include money donated by customers through collecting tins in our stores and our booksellers taking part in events such as the London Marathon in aid of Rainbow Trust.
Unfortunately, We cannot consider individual requests for donations or sponsorship.
If you are interested in working for Waterstones, please visit our Careers help page for more information.
