Whether you're looking to speak to a bookseller, find out about your online order or comment on our bookshops you can find help with your enquiry by clicking one of the options below.
Online order enquiries or comments about our bookshops
For book enquiries please contact your local Waterstones. You can find your nearest bookshop on our Shop Finder page. You can now also reserve items online and collect them in your local Waterstones. Please see our Reserve & Collect page for more information.
If you have checked our help pages or spoken to one of our booksellers in a shop and not found an answer to your query, or if you just need help with something, please click on the button below and fill in our online form.
Please note we are currently working through a higher than usual amount of contacts but we will respond to you as soon as we can. Thank you for bearing with us at this busy time.
Our Customer Support Team is available Monday to Friday from 9:00am to 6:00pm.
If you would prefer to contact us by phone you can call us on one of these numbers:
Phoning from the UK? Call 0808 118 8787 free from a landline.
Phoning from outside the UK? Call +44208 045 1001 but please note that charges will apply.
Other contact details
Use the left-hand menu to find another contact option or return to the help homepage.