Waterstones.com guide to eBooks and the Reader from Sony

The Waterstones.com guide to eBooks and the Reader from Sony is here to inform and help troubleshoot through:

All eBooks sold on Waterstones.com are in the EPUB format secured with Adobe ADEPT Digital Rights Management. This combination is supported on the Reader from Sony and some other similar readers such as the Cooler and the Elonex reader. Digital Rights Management is used to limit the ability to copy eBooks and ties your purchased eBooks to the Adobe Account you are using on the PC you download to. It is possible to use your account across up to six different devices authorised to the account including readers, laptops and desktops.

Always ensure that you have setup your account in Digital Editions before you download an eBook to a new machine. When changing machines, take a note of your login details to ensure that you can retain access to your library.

Your eBook Library disc will be included with your Reader from Sony, along with all information documents and a USB cable.

Once you have inserted the eBook Library disc you will be given three options. To start, select the eBooks Library to install the software on your computer. This software is required to manage all eBooks between your computer and Reader from Sony.

*If installation was not successful please refer to the manual that came with the Reader from Sony for further help.

Once installation of the eBooks Library is complete you will be taken back to the original choice of three options. Next, select Adobe Digital Editions. You will also find a link to install Adobe Digital Editions when viewing any eBook on Waterstones.com.

Without the installation of this software you will not be able to download any eBooks to your computer.

*You must have an Internet connection to download Adobe Digital Editions.

Install Digital Editions here

You will be taken to the Sony website to install the software. A pop-up box will appear once you have selected 'Install'. Follow the installation procedure until the download begins. Once the download is complete you will be asked to accept a User Agreement. Without acceptance you cannot continue the download and eBooks cannot be download onto your computer.

When the download has finished a 'Setup Assistance' will begin. At this stage you must enter your Adobe ID. If you do not have an Adobe ID you must create one. You can do this be clicking on 'get an adobe ID online'. Doing so will take you to the Adobe website where you can create the required Adobe ID.

Once this is complete you must authorise your computer for the Reader from Sony. If you do not authorise the computer you cannot transfer eBooks you have downloaded onto your Reader.

To make things easier, we recommend that you use the same registration details to authorise your computer and to create an Adobe Digital Editions account.

You have now successfully downloaded and installed all necessary software to use the Reader from Sony!

Once you have successfully purchased your eBook on Waterstones.com you will be taken to the order confirmation page where you can download your eBook by clicking on the 'Download' icon. Your eBook will be automatically saved in your newly created 'My Digital Editions' folder located in 'My Documents'. If a box appears on screen asking if you want to open the eBook or save it - select the 'Open' option. The eBook download will now begin and will be saved automatically on to your computer. If you have chosen the 'Save' option, you can open the eBook by clicking on the icon called 'ebx'.

A box will appear on screen called Device Setup Assistant if you have not yet authorised your Reader. Please now authorise your Reader by clicking 'Authorise Device'.

Purchased eBooks can be found in the 'My Account' section of Waterstones.com. If you are unsuccessful in downloading your eBook, you have access to download the eBook a further two times (three times max). If after three attempts you are still unable to download an eBook, please contact customer services. Contact information can be found on our Contact us page.

Please note: all eBooks sold on Waterstones.com are currently in the epub format, which is compatible with the Reader from Sony. Please be aware, however, that the epub format may not be compatible with the other readers available on the market.

To transfer any eBooks to your Reader you must first transfer the eBooks to your eBook Library. Open you eBook Library by clicking on the Start Menu, then select 'All programs', select 'Reader' and then click on 'eBook Library'.

To import your newly purchased eBook into your eBook Library you must first open your eBook Library.

In your eBook Library, select 'File' and then 'Import Files'. The eBooks that you want to import into your eBook Library are located in 'My Documents' on your computer, which can be accessed either through the Start Menu or Desktop. In 'My Documents' you will now see a new folder called 'My Digital Editions'. Double-click on this folder and you will now see your downloaded eBooks. Double-click on the eBook you wish to import into your eBook Library.

To see if your eBook has been successfully imported, go back to your eBook Library and click on 'Status'.

NOTE: The Reader must be connected to the USB cable to transfer eBooks.

Check that the Reader is connected and the USB cable is inserted into the USB port on your computer. You can tell if the Reader is ready for transfers by looking at the list on the left-hand side of the eBook Library. If the Reader is transfer-enabled you should see the Reader in the list.

To transfer an eBook to the Reader, select the eBook you want to transfer by clicking on the title with the left mouse click. Hold down the mouse button and then drag the eBook to the Reader symbol on the left of the eBook Library page. The eBook should now be transferred over.

If for any reason your Reader from Sony is faulty, you should adhere to the following procedure so the issue can be resolved as swiftly as possible:

You can register your Reader from Sony for repairs by using Sony's Repair Service.

If you are unsure if your product is faulty, first check the frequently asked questions (FAQ) found under the Service and Support links found on the sony.co.uk website: alternatively call the Sony Customer Information centre on 08705 111 999 or 00 353 1 413 1771 if calling from the Republic of Ireland (Mon-Fri, 9am-5pm).

Please note: Waterstones.com does not offer refunds or replacements on unwanted Readers.

For the return of high value goods, we recommend that you use a recorded delivery service, as we cannot be responsible for non-delivery of returned items. Please note: You should use recorded delivery for the Reader from Sony.