Contact us
Royal Mail strike action
Because of the ongoing strike action, orders placed using Royal Mail delivery may take longer than stated.
We apologise for any inconvenience that this may cause, and will endeavour to have all customer orders despatched as soon as possible. If you are placing an urgent order during this period, we would recommend using delivery to store.
See full instructions for specifying delivery to store.
To contact us, please use the telephone number below, email service@waterstones.com or alternatively you can write to us at the postal address below. The majority of your questions can hopefully be answered by our online assistant - just click on the banner at the top of the page.
For Waterstone's Card queries please email cardenquiries@waterstones.com or visit our Waterstone's Card FAQs page.
If you need to find your nearest store or contact your local Waterstone's please go to our Find your local Waterstone's page.
Also, don't forget to check our other Help pages to see if the question you're asking has an answer on the site already. For all orders queries please remember to have your postcode and order number to hand when you call, or to include them in any written correspondence.
You can write to us or phone us...
Waterstones.com, Capital Court, Capital Interchange Way, Brentford, Middlesex TW8 0EX (correspondence only, no returns to this address please).
Or for questions relating to an order you have placed online call us on 0845 217 2920 during the following hours:
Monday-Saturday: 9am-6pm
Calls made from a BT Landline will usually be charged at a standard local rate. Calls from a mobile and other providers will incur a charge with rates varying dependent on the provider. Please contact your service provider for more information.
If you are calling from overseas please call: +4420 8495 4549.
Please note this is not freephone and prices will vary when calling internationally.
