International shoppers

International Customers

We are happy to offer our products to international customers. Below are details that you will find useful when placing orders to be shipped outside of the UK.

Please note: From May 2009, The Reader from Sony and any Reader 'bundles' are only available for purchase by UK and Ireland customers and can only be sent to your credit card billing address via Courier delivery. This is to ensure that your order is fully trackable and to help us prevent fraud. Please note that the 'COURIER' shipping option will be applied when ordering the Reader from Sony, and any Reader 'bundles'.

Standard Surface mail

You will be charged a shipping cost for each item placed on your order. Upon entering the shipping country, deliveries will enter the postal system of the country concerned. It is our experience that goods delivered using this method arrive within seven to 14 days of despatch for European destinations, and within 14 to 24 days of despatch for the rest of the world.

Overseas Courier Delivery

You will be charged a shipping cost for each item placed on your order. Orders will be despatched using our international courier. This method is fully secure, and we can track and trace the shipment for you. Orders placed by this method should reach you within two to three days of despatch for European destinations, and within three to five days of despatch for the rest of the world. Orders sent via this method will require a signature upon receipt.

We would request that you register a contact telephone number when using our express shipping method. This will mean that the courier can contact you should they be unable to locate your address.

VAT

The prices payable for goods are as set out in the website, inclusive of VAT where applicable (books are currently zero rated). Customers ordering for delivery outside of the UK will be responsible for payment of any local taxes payable including VAT, and will be required to pay extra for delivery and clearance where necessary.

Customs Charges

If you are ordering goods for delivery outside of the UK, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be paid by you. It is accepted by you that Waterstone's has no control over additional charges in relation to customs clearance. Waterstone's recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order. You will be the importer of record and responsible for any import VAT and duty that needs to be paid. In addition, any charges for import clearance will be paid by you, the customer.

Shipping Countries

BFPO Addresses For BFPO addresses, please select UK as your country.

We are happy to ship orders to the following countries:

Andorra, Antigua and Barbuda, Argentina, Aruba, Ascension Island, Australia, Austria, Azores, Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Brazil, British Virgin Islands, Brunei Darrusalam, Canada, Canary Islands, Cayman Islands, Chile, China (inc Tibet), Christmas Island, Cocos Islands, Comoros, Corsica, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Estonia, Falkland Islands, Faroe Islands, Fiji, Finland, France, Germany, Gibraltar, Greece, Greenland, Grenada, Guadaloupe, Guernsey, Hong Kong, Hungary, Iceland, India, Ireland, Italy, Jamaica, Japan, Jersey, Jordan, Latvia, Lithuania, Luxembourg, Macao, Madagascar, Madeira, Maldives, Malta, Martinique, Mauritius, Monaco, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Norfolk Isles, Norway, Oman, Pitcairn, Poland, Portugal, Reunion, Samoa (US Terr), San Marino, Saudi Arabia, Seychelles, Sicily, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Spanish Terr, Sri Lanka, St Helena, St Lucia, St Pierre and Miquelon, St Vincent and Gren, Suriname, Sweden, Switzerland, Taiwan, Trinidad and Tobasketo, Turks and Caicos Isl, United Arab Emirates, United Kingdom, United States of America, Vatican City.

All the countries in our list have to reach certain specifications for reliability and security of delivery. Regrettably countries not on this list do not meet all our specifications.