To contact us please fill out the details in the form below. We will endeavour to reply to
your query within 48 hours, though this may be slightly longer at peak times.
Please note, this page is for questions relating to website orders only.
If you need to find your nearest store or contact your local
Waterstone's please go to our 'Find your local Waterstone's' page.
For Waterstone's Card queries click here.
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For all orders queries please remember to include your postcode and order number.
Waterstones.com
Capital Court
Capital Interchange Way
Brentford
Middlesex
TW8 0EX
(correspondence only, no returns to this address please)
Or for questions relating to an order you have placed online call us
on 0870 429 5858 (Mon-Sat 9am-5.30pm)
(Calls cost up to 8 pence per minute at all times with BT.
A call set-up fee of 3 pence per call applies to calls from
residential lines. Mobile and other providers’ charges
may vary.)
Waterstone's Booksellers Limited. Registered Office Address: Capital Court, Capital Interchange Way, Brentford, Middlesex, TW8 0EX
Registered in England, Registered No: 610095
