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Showing 1-10 of 10 titles
1 Delivering Public Services That Work: v. 2: The Vanguard Method in the Public Sector: Case Studies
by Charlotte Pell, John Seddon
| Format: | Paperback 192 pages |
|---|---|
| Published: | 24/04/2012 |
Available to order
Usually despatched in 7-10 days
This latest colletion of Case Studies demonstrate just how much can be achieved in a relatively short time using a Systems Thinking approach in a... Read more
2 Public Management and Governance
| Format: | Paperback 400 pages |
|---|---|
| Published: | 20/02/2009 |
Available to order
Reprinting, available to order
Examines key issues in efficient management and good quality service in the public sector. This book looks at the ways in which the process of... Read more
3 Public Management Reform: A Comparative Analysis - New Public Management, Governance, and the Neo-weberian State
by Christopher Pollitt, Geert Bouckaert
| Format: | Paperback 392 pages |
|---|---|
| Published: | 08/09/2011 |
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Usually despatched in 3-5 days
The third edition of this widely-used and established standard text on public management reform in the developed world has been completely revised... Read more
4 BTEC Level 3 National Public Services Student Book 2: 2 - Level 3 BTEC National Public Service
by Debra Gray, Tracey Lilley, Elizabeth Toms
| Format: | Paperback 336 pages |
|---|---|
| Published: | 11/11/2010 |
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Usually despatched within 24 hours
BTEC and Heinemann have joined forces to bring you BTEC's own BTEC Level 3 National Public Services resources -- by the BTEC team, for BTEC... Read more
5 BTEC Level 3 National Public Services Student Book 1: Bk. 1 - Level 3 BTEC National Public Service
by Debra Gray, Tracey Lilley, Elizabeth Toms
| Format: | Paperback 368 pages |
|---|---|
| Published: | 06/08/2010 |
Available to order
Usually despatched in 3-5 days
BTEC and Heinemann have joined forces to bring you BTEC's own BTEC Level 3 National Public Services resources -- by the BTEC team, for BTEC... Read more
6 What Works?: Evidence-based Policy and Practice in Public Services
by Huw T.O. Davies, Sandra Nutley, Peter C. Smith
| Format: | Paperback 396 pages |
|---|---|
| Published: | 25/07/2000 |
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Usually despatched in 4-7 days
An exploration of how the knowledge gained from research is used to improve the effectiveness of public policy formation and public service... Read more
7 Delivering Excellence in Health and Social Care: Quality, Excellence and Performance Measurement
by Max Moullin, David Fillingham
| Format: | Paperback 256 pages |
|---|---|
| Published: | 01/10/2002 |
Available to order
Availability uncertain
Many organizations in health and social care are striving to implement the ideas of organizational excellence, performance measurement and process... Read more
8 How to Pass the Civil Service Qualifying Tests: The Essential Guide for Clerical and Fast Stream Applicants - Elite Students Series
by Mike Bryon
| Format: | Paperback 240 pages |
|---|---|
| Published: | 03/09/2010 |
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Usually despatched within 24 hours
The recruitment process for jobs in the Civil Service is tough. Competition is fierce, especially for applicants entering via the Fast Stream... Read more
9 Politico's Guide to How to be a Civil Servant
| Format: | Paperback 256 pages |
|---|---|
| Published: | 27/09/2004 |
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Usually despatched in 3-5 days
10 The Lean Toolbox for Service Systems
by John Bicheno
| Format: | Paperback 304 pages |
|---|---|
| Published: | 10/01/2008 |
Available to order
Usually despatched in 7-10 days
