Showing 1-10 of 10 titles
1 The Customer Service Pocketbook - The Pocketbook S.
by Tony Newby, Sean McManus, Phil Hailstone
| Format: | Hardback 112 pages |
|---|---|
| Published: | 01/03/2002 |
In stock
Usually despatched within 48 hours
This text deals with all aspects of customer service. It covers why good service matters, turning complaints into opportunities, listening to... Read more
2 The Handling Complaints Pocketbook - Management Pocketbooks S.
by Angelena Boden, Phil Hailstone
| Format: | Hardback 112 pages |
|---|---|
| Published: | 30/06/2001 |
Available to order
Usually despatched in 7-10 days
This title looks at why people complain and how they go about it. Developing a strategy and policy for handling complaints is then described. This... Read more
3 The Key Account Manager's Pocketbook - Sales & Marketing S.
by Roger Jones, Phil Hailstone
| Format: | Hardback 112 pages |
|---|---|
| Published: | 01/02/1997 |
In stock
Usually despatched within 48 hours
This pocketbook contains practical advice on how to develop and keep important customers. It covers all the necessary skills, form original... Read more
4 The Influencing Pocketbook - Management Pocketbooks S.
by Richard Storey, Phil Hailstone
| Format: | Hardback 112 pages |
|---|---|
| Published: | 05/08/2000 |
In stock
Usually despatched within 48 hours
Influencing skills are at the heart of all successful communication. This book examines influencing styles, how to establish rapport, dealing with... Read more
5 The Impact and Presence Pocketbook - Management Pocketbooks S.
by Pam Jones, Jane Van Hool, Phil Hailstone
| Format: | Hardback 112 pages |
|---|---|
| Published: | 01/01/2004 |
In stock
Usually despatched within 48 hours
The authors describe how to create leadership presence and have a personal impact. They also explain how to create motivation in teams and how to... Read more
6 The Managing Change Pocketbook - Management Pocketbooks S.
by Neil Russell-Jones, Phil Hailstone
| Format: | Hardback 112 pages |
|---|---|
| Published: | 01/04/2003 |
Available to order
Usually despatched in 7-10 days
This work is aimed at all those managing change within an organization, or those wishing to understand an imposed change. It explains what change... Read more
7 The Leadership Pocketbook - Management Pocketbooks S.
by Fiona Elsa Dent, Phil Hailstone
| Format: | Hardback 112 pages |
|---|---|
| Published: | 01/07/2003 |
In stock
Usually despatched within 24 hours
This title explains how to inspire, influence, deal with change and achieve objectives. It adopts a practical approach, setting out the principles... Read more
8 The C.R.M. Pocketbook - The Pocketbook S.
by Charles Turner, David Alexander, Phil Hailstone
| Format: | Hardback 128 pages |
|---|---|
| Published: | 20/10/2001 |
Available to order
Usually despatched in 7-10 days
Customer relationship management (CRM) seeks to organise a business around its customers. This book describes customer relationship management and... Read more
9 The Icebreakers Pocketbook - Management Pocketbooks S.
by Alan Evans, Phil Hailstone, Paul Tizzard
| Format: | Hardback 128 pages |
|---|---|
| Published: | 01/01/2003 |
In stock
Usually despatched within 48 hours
"The Icebreakers Pocketbook" is for those people who train others. It contains over 40 original activities - so-called icebreakers and... Read more
10 The Diversity Pocketbook - Management Pocketbooks S.
by Linbert Spencer, Phil Hailstone
| Format: | Hardback 112 pages |
|---|---|
| Published: | 30/04/2004 |
Available to order
Usually despatched in 7-10 days
Thus writes Linbert Spencer in The Diversity Pocketbook. He believes firmly that combating discrimination, promoting equal opportunity and valuing... Read more
