1 Workplace Politics
by David Bancroft-Turner, Phil Hailstone
| Format: | Paperback 112 pages |
|---|---|
| Published: | 02/06/2008 |
Available to order
Usually despatched in 7-10 days
2 The Customer Service Pocketbook - The Pocketbook S.
by Tony Newby, Sean McManus, Phil Hailstone
| Format: | Hardback 112 pages |
|---|---|
| Published: | 01/03/2002 |
In stock
Usually despatched within 48 hours
This text deals with all aspects of customer service. It covers why good service matters, turning complaints into opportunities, listening to... Read more
3 Project Management Pocketbook
by Phil Hailstone, Michael Applegarth, Keith Posner
| Format: | Paperback 128 pages |
|---|---|
| Published: | 01/01/2008 |
In stock
Usually despatched within 24 hours
4 The Handling Complaints Pocketbook - Management Pocketbooks S.
by Angelena Boden, Phil Hailstone
| Format: | Hardback 112 pages |
|---|---|
| Published: | 30/06/2001 |
Available to order
Usually despatched in 7-10 days
This title looks at why people complain and how they go about it. Developing a strategy and policy for handling complaints is then described. This... Read more
5 The Key Account Manager's Pocketbook - Sales & Marketing S.
by Roger Jones, Phil Hailstone
| Format: | Hardback 112 pages |
|---|---|
| Published: | 01/02/1997 |
In stock
Usually despatched within 48 hours
This pocketbook contains practical advice on how to develop and keep important customers. It covers all the necessary skills, form original... Read more
6 The Sales Excellence Pocketbook - Sales & Marketing S.
by Patrick Forsyth, Phil Hailstone
| Format: | Paperback 112 pages |
|---|---|
| Published: | 01/03/1998 |
Available to order
Usually despatched in 7-10 days
This pocketbook contains key techniques that aim to help maximize the effectiveness of sales meetings. It explains how to make the right initial... Read more
7 The Influencing Pocketbook - Management Pocketbooks S.
by Richard Storey, Phil Hailstone
| Format: | Hardback 112 pages |
|---|---|
| Published: | 05/08/2000 |
In stock
Usually despatched within 48 hours
Influencing skills are at the heart of all successful communication. This book examines influencing styles, how to establish rapport, dealing with... Read more
8 The Talent Management Pocketbook - Management Pocketbooks S.
| Format: | Paperback 110 pages |
|---|---|
| Published: | 15/04/2007 |
Available to order
Usually despatched in 7-10 days
Deals with: how to find, keep and get the best from the people who can make an enterprise thrive. This book includes checklists and self-assessment... Read more
9 The Developing People Pocketbook - Management Pocketbooks S.
by Ian Fleming, Phil Hailstone
| Format: | Paperback |
|---|---|
| Published: | 01/10/2001 |
Available to order
Usually despatched in 7-10 days
Directed at full-time trainers and managers with staff training as part of their jobs, this book deals with training needs identification, the pros... Read more
10 Teambuilding Activities Pocketbook - Management Pocketbooks S.
by Paul Tizzard, Phil Hailstone
| Format: | Paperback 128 pages |
|---|---|
| Published: | 01/03/2006 |
Available to order
Usually despatched in 7-10 days
Provides a range of applicable activities to choose from, for teams. This book helps readers to identify which activities they need to draw on, by... Read more
