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Showing 1-6 of 6 titles
1 Service Quality in Academic Libraries - Information Management Policies & Services S.
| Format: | Paperback 187 pages |
|---|---|
| Published: | 01/01/1996 |
Available to order
Usually despatched in 2-3 weeks
£34.95
2 Service Quality in Academic Libraries - Information Management Policies & Services S.
| Format: | Hardback 187 pages |
|---|---|
| Published: | 01/01/1996 |
Available to order
Usually despatched in 2-3 weeks
£91.95
3 An Action Plan for Outcomes Assessment in Your Library
by Peter Hernon, Robert E. Dugan
| Format: | Paperback 224 pages |
|---|---|
| Published: | 31/05/2002 |
Available to order
Usually despatched in 4-7 days
£41.95
4 Delivering Satisfaction and Service Quality: A Customer-based Approach for Libraries
by Peter Hernon, John R. Whitman
| Format: | Paperback 160 pages |
|---|---|
| Published: | 30/11/2000 |
Available to order
Usually despatched in 2-3 weeks
£34.50
5 Engaging in Evaluation and Assessment Research
by Peter Hernon, Robert E. Dugan, Danuta A. Nitecki
| Format: | Paperback 286 pages |
|---|---|
| Published: | 24/06/2011 |
Available to order
Usually despatched in 4-7 days
£34.95
6 Making a Difference: Leadership and Academic Libraries
by Peter Hernon, Dr. Nancy Rossiter
| Format: | Hardback 250 pages |
|---|---|
| Published: | 30/12/2006 |
Available to order
Usually despatched in 4-7 days
£25.95
