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1 Government Publications Office's Library Program: A Descriptive Analysis
by Charles R. McClure, Peter Hernon, Gary R. Purcell
| Format: | Hardback 240 pages |
|---|---|
| Published: | 01/11/1985 |
Unavailable
2 Making a Difference: Leadership and Academic Libraries
by Peter Hernon, Dr. Nancy Rossiter
| Format: | Hardback 250 pages |
|---|---|
| Published: | 30/12/2006 |
Out of stock
Usually despatched in 4-7 days
£25.95
3 Engaging in Evaluation and Assessment Research
by Peter Hernon, Robert E. Dugan, Danuta A. Nitecki
| Format: | Paperback 286 pages |
|---|---|
| Published: | 24/06/2011 |
Out of stock
Usually despatched in 2-3 weeks
£34.95
4 Improving the Quality of Library Services for Students with Disabilities
by Peter Hernon, Philip J. Calvert
| Format: | Paperback 248 pages |
|---|---|
| Published: | 30/12/2005 |
Out of stock
Usually despatched in 4-7 days
£33.95
5 Service Quality in Academic Libraries - Information Management Policies & Services S.
| Format: | Paperback 187 pages |
|---|---|
| Published: | 01/01/1996 |
Out of stock
Usually despatched in 2-3 weeks
£34.95
6 Assessing Service Quality: Satisfying the Expectations of Library Customers
| Format: | Paperback 256 pages |
|---|---|
| Published: | 01/09/1998 |
Out of stock
Usually despatched in 2-3 weeks
£37.95
7 Federal Information Policies in the 1990s: Views and Perspectives - Ablex Information Management, Policies & Services S.
by Harold C. Relyea, Peter Hernon, Charles R. McClure
| Format: | Paperback 340 pages |
|---|---|
| Published: | 01/09/1996 |
Out of stock
Usually despatched in 2-3 weeks
£34.95
8 Assessing Service Quality: Satisfying the Expectations of Library Customers
| Format: | Paperback 215 pages |
|---|---|
| Published: | 15/04/2010 |
Out of stock
Usually despatched in 4-7 days
£57.95
9 Delivering Satisfaction and Service Quality: A Customer-based Approach for Libraries
by Peter Hernon, John R. Whitman
| Format: | Paperback 160 pages |
|---|---|
| Published: | 30/11/2000 |
Out of stock
Usually despatched in 2-3 weeks
£35.50
10 United States Government Information Policies and Sources - Library & Information Science Text Series
by Peter Hernon, Harold C. Relyea, Robert E. Dugan, Joan F. Cheverie
| Format: | Hardback 450 pages |
|---|---|
| Published: | 05/09/2002 |
Out of stock
Usually despatched in 2-3 weeks
£51.95
