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1 Assessing Service Quality: Satisfying the Expectations of Library Customers
| Format: | Paperback 215 pages |
|---|---|
| Published: | 15/04/2010 |
Available to order
Usually despatched in 4-7 days
£55.50
2 Service Quality in Academic Libraries - Information Management Policies & Services S.
| Format: | Paperback 187 pages |
|---|---|
| Published: | 01/01/1996 |
Available to order
Usually despatched in 2-3 weeks
£34.95
3 United States Government Information Policies and Sources - Library & Information Science Text Series
by Peter Hernon, Robert E. Dugan, Harold C. Relyea, Joan F. Cheverie
| Format: | Paperback 450 pages |
|---|---|
| Published: | 05/09/2002 |
Available to order
Usually despatched in 2-3 weeks
£49.00
4 U.S. Government on the Web: Getting the Information You Need
by Peter Hernon, Robert E. Dugan, John A. Shuler, Robert E. Dygan
| Format: | Paperback 350 pages |
|---|---|
| Published: | 15/07/1999 |
Available to order
Usually despatched in 2-3 weeks
£25.99
5 Academic Librarians as Emotionally Intelligent Leaders
by Peter Hernon, Joan Giesecke, Camila A. Alire
| Format: | Paperback 324 pages |
|---|---|
| Published: | 30/10/2007 |
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Usually despatched in 4-7 days
£34.95
6 Federal Information Policies in the 1990s: Views and Perspectives - Ablex Information Management, Policies & Services S.
by Harold C. Relyea, Peter Hernon, Charles R. McClure
| Format: | Paperback 340 pages |
|---|---|
| Published: | 01/09/1996 |
Available to order
Usually despatched in 2-3 weeks
£34.95
7 An Action Plan for Outcomes Assessment in Your Library
by Peter Hernon, Robert E. Dugan
| Format: | Paperback 224 pages |
|---|---|
| Published: | 31/05/2002 |
Available to order
Usually despatched in 4-7 days
£41.95
8 Ethics and Librarianship
by Robert Hauptman, Peter Hernon
| Format: | Paperback 136 pages |
|---|---|
| Published: | 30/04/2002 |
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Usually despatched in 4-7 days
£29.95
9 Delivering Satisfaction and Service Quality: A Customer-based Approach for Libraries
by Peter Hernon, John R. Whitman
| Format: | Paperback 160 pages |
|---|---|
| Published: | 30/11/2000 |
Available to order
Usually despatched in 2-3 weeks
£34.50
10 Assessing Service Quality: Satisfying the Expectations of Library Customers
| Format: | Paperback 256 pages |
|---|---|
| Published: | 01/09/1998 |
Available to order
Usually despatched in 2-3 weeks
£37.95
