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Showing 1-10 of 19 titles

1 Service Quality in Academic Libraries - Information Management Policies & Services S. (Paperback)

by Peter Hernon, Ellen Altman

Format: Paperback 206 pages
Published: 01/01/1996

Not in stock

Usually despatched in 2-3 weeks


2 Listening to the Customer (Paperback)

by Peter Hernon, Joseph R. Matthews

Format: Paperback 201 pages
Published: 23/05/2011

Not in stock

Usually despatched in 4-7 days


3 Ethics and Librarianship (Paperback)

by Robert Hauptman, Peter Hernon

Format: Paperback 136 pages
Published: 30/04/2002

Not in stock

Usually despatched in 2-3 weeks


4 Depository Library Use of Technology - Information Management, Policy, & Services (Paperback)

by Jan Swanbeck, Peter Hernon, Jan Swanbeck, Peter Hernon

Format: Paperback 274 pages
Published: 01/01/1993

Not in stock

Usually despatched in 2-3 weeks


5 Viewing Library Metrics from Different Perspectives: Inputs, Outputs, and Outcomes (Paperback)

by Robert E. Dugan, Peter Hernon, Danuta A. Nitecki

Format: Paperback 346 pages
Published: 27/08/2009

Not in stock

Usually despatched in 4-7 days


6 Making a Difference: Leadership and Academic Libraries (Paperback)

by Peter Hernon, Dr. Nancy Rossiter

Format: Paperback 316 pages
Published: 30/12/2006

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Usually despatched in 4-7 days


7 Higher Education Outcomes Assessment for the Twenty-First Century (Paperback)

by Peter Hernon, Robert E. Dugan, Candy Schwartz

Format: Paperback 258 pages
Published: 09/05/2013

Not in stock

Usually despatched in 2-3 weeks



9 U.S. Government on the Web: Getting the Information You Need (Paperback)

by Peter Hernon, Robert E. Dugan, John A. Shuler, Robert E. Dygan

Format: Paperback 350 pages
Published: 15/07/1999

Not in stock

Usually despatched in 2-3 weeks


10 Shaping the Future: Advancing the Understanding of Leadership (Paperback)

by Peter Hernon

Format: Paperback 245 pages
Published: 14/09/2010

Not in stock

Usually despatched in 4-7 days