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Showing 1-10 of 11 titles

1 Achieving ISO/IEC 20000 (Paperback)

by Jenny Dugmore, Shirley Lacy

Format: Paperback 133 pages
Published: 31/03/2006

Not for sale online
Available in some of our shops


2 Achieving ISO/IEC 20000: Managing End-to-end Service (Paperback)

by Jenny Dugmore, Shirley Lacy

Format: Paperback 113 pages
Published: 24/03/2006

Not for sale online
Available in some of our shops


3 IT Service Management: Self-assessment Workbook

by Jenny Dugmore

Format: Other book format 98 pages
Published: 15/03/2012

Not in stock

Usually despatched in 2-3 weeks


4 Achieving ISO/IEC 20000 - Why People Matter (Paperback)

by Shirley Lacy, Jenny Dugmore

Format: Paperback 91 pages
Published: 07/03/2006

Not for sale online
Available in some of our shops


5 Achieving ISO/IEC 20000 (Paperback)

by Shirley Lacy, Jenny Dugmore

Format: Paperback 89 pages
Published: 24/03/2006

Not for sale online
Available in some of our shops


6 Achieving ISO/IEC 20000 - Capacity Management (Paperback)

by Jenny Dugmore, Shirley Lacy

Format: Paperback 73 pages
Published: 13/01/2006

Not for sale online
Available in some of our shops


7 The ISO/IEC Service Management Handbook: Training - Implementation - Certification (Paperback)

by Jenny Dugmore

Format: Paperback 48 pages
Published: 04/11/2011

Not in stock

Usually despatched in 7-10 days


8 Achieving ISO/IEC 20000 (Paperback)

by Jenny Dugmore, Shirley Lacy

Format: Paperback 113 pages
Published: 31/03/2006

Not for sale online
Available in some of our shops


9 Achieving ISO/IEC 20000 - The Differences Between BS 15000 and ISO/IEC 20000 (Paperback)

by Jenny Dugmore

Format: Paperback 124 pages
Published: 19/01/2006

Not for sale online
Available in some of our shops


10 Achieving ISO/IEC 20000 - Integrated Service Management (Paperback)

by Jenny Dugmore, Shirley Lacy

Format: Paperback 127 pages
Published: 28/02/2006

Not for sale online
Available in some of our shops