Browse results

Showing 1-10 of 1183 titles

1 Five Star Service: How to Deliver Exceptional Customer Service (Paperback)

by Michael Heppell

Format: Paperback 264 pages
Published: 11/05/2010

In stock

Usually despatched within 24 hours

RRP £12.99

£10.39

You save: £2.60

Add to basket

2 The Apple Experience: Secrets to Building Insanely Great Customer Loyalty (Hardback)

by Carmine Gallo

Format: Hardback 256 pages
Published: 01/04/2012

In stock

Usually despatched within 24 hours

RRP £15.99

£13.59

You save: £2.40

Add to basket

3 Raving Fans!: Revolutionary Approach to Customer Service - The One Minute Manager (Paperback)

by Kenneth H. Blanchard, Sheldon Bowles

Format: Paperback 160 pages
Published: 15/06/1998

In stock

Usually despatched within 24 hours

RRP £7.99

£6.39

You save: £1.60

Add to basket

4 The Service Innovation Handbook: Action-Oriented Creative Thinking Toolkit for Service Organizations (Paperback)

by Lucy Kimbell

Format: Paperback 240 pages
Published: 12/01/2015

In stock

Usually despatched within 24 hours

RRP £29.95

£26.96

You save: £2.99

Add to basket

5 The Big Book of Customer Service Training Games: Quick,Fun Activities for All Customer Facing Employees (Paperback)

by Peggy Carlaw, Vasudha Kathleen Deming

Format: Paperback 209 pages
Published: 01/10/2006

In stock

Usually despatched within 24 hours

RRP £14.99

£12.69

You save: £2.30

Add to basket

6 NVQ/SVQ Level 2 Customer Service Candidate Handbook - NVQ Administration (Paperback)

by Sally Bradley

Format: Paperback 288 pages
Published: 03/03/2011

In stock

Usually despatched within 24 hours

RRP £24.75

£23.04

You save: £1.71

Add to basket

7 Legendary Service: the Key is to Care (Hardback)

by Ken Blanchard, Jr., Victoria Halsey, Kathy Cuff

Format: Hardback 176 pages
Published: 01/05/2014

In stock

Usually despatched within 24 hours

£15.99

Add to basket

8 The Ten Principles Behind Great Customer Experiences - Financial Times Series (Paperback)

by Matt Watkinson

Format: Paperback 240 pages
Published: 06/12/2012

In stock

Usually despatched within 24 hours

RRP £20.00

£16.00

You save: £4.00

Add to basket

9 Humanizing Big Data: Marketing at the Meeting of Data, Social Science and Consumer Insight (Paperback)

by Colin Strong

Format: Paperback 232 pages
Published: 03/03/2015

32 days until publication

RRP £29.99

£23.99

You save: £6.00